TT - 6 Orthoses 09/10 Gross Misrepresentation                              Website Revenge!

Birmingham Community Healthcare NHS Trust

'Lies; lies; damned lies, and statistics' Page 4

DISCLAIMER. This Website is based on my experiences and any opinions expressed are mine alone. I apologise unreservedly for any errors or omissions which, if drawn to my attention, will be corrected. I have done my very best to make my account both honest and accurate, and since establishing my first Website in September 1999 (after purchasing a 'rogue' new-build house), no errors of fact have been drawn to my attention: nor have I been obliged by anyone to withdraw any website content. Whenever attempts have been made to close a site my ISP has always supported me, for which I am very grateful. I have evidence to support the claims that I am making. My aim is to SHAME those responsible!

 

Not looking so good now is it Mrs Taylor?  Mr Mark Senior Investigating Officer?

But no mention of this in your 10-page Report Mrs Taylor?  Mr Mark Senior?  Yet I made a point of specifically advising you!  Could you have been economical with the truth?  How could you have possibly overlooked SO MANY serious matters?  But it's not as if you did it deliberately I'm sure - simply a case of 'least said - soonest crippled' I suppose?

Mrs Taylor has had enough experience to have the foresight to cover a Complainant raising any mistakes in any 'Final Response' she issues!    She doesn't miss a trick, because she doesn't want to know about any mistakes she makes ...

' ... please note that this letter represents the final response that you receive from the Trust.'

' ... as there is nothing more that this Trust can do to assist you in terms of your clinical care or in responding to the issues that you have raised.'

After just over twelve months I had the 'first fit' of new uppers to which new soles were subsequently added becoming my second pair of shoes.  At the time I was jubilant: silly me!

After thirteen long months I received my third pair of orthoses with my second pair of shoes, which were of a totally unsuitable construction - I despairedMr Hopkins simply issued them, it was 'best practice' you see.  I think the expression is that 'they were like cloddhoppers', they were entirely unsuitable for wearing in the house where, by then, I had no choice but to spend 95% of my time!  Clearly the suppliers thought that they were making 'week-end' shoes for a mountaineer!  They weighed a ton! (not literally I hasten to add, or the Trust will take me to task about that, they always do).

O.K. they were smart shoes, for use on a building site, but not for wearing on carpets!

Here they are in all their glory, sturdy leather shoes with 'Vibram' through-soles and 'Vibram' heels on heavy heel blocks.

I mean ...

 ... just Google 'Vibram' if you don't believe me!

... and this is 'best practice!   Best practice my  - - - - .

I happen to know a bit about shoes, in fact, take my word for it, I've probably forgotten more about shoe construction and alterations than Mr Hopkins ever knew! 

If you have had neuropathic feet for fifteen years like I have, then the muscles have weakened and the flesh wasted.  What you need is comfortable, light, well fitting shoes - everything these weren't!

Otto Bock have confirmed that all the treatment that I have received has accorded with 'best practice', so I suppose I must be wrong.  But I'm not

And Otto Bock UK, Orthotic Providers, part of Otto Bock Healthcare PLC, a very well resourced and profitable Company have managed to do this without examining my feet, or looking at the shoes and orthoses that I have been provided with - including their past completely worn-out state!  Quite a feat!  Get it, feet!

But no real mention of these things in your 10-page Report Mrs Taylor?  Mr Mark Senior?  Might you have been economical with the truth?  (Yet I made a point of advising you!)  Could you really have overlooked so many serious matters by accident?  But it's not as if you did it deliberately I'm sure - simply a case of 'least said - soonest crippled' I suppose?

Mrs Taylor has had enough experience to have the foresight to cover a Complainant raising any mistakes in a 'Final Response' she issues!    She doesn't miss a trick, because she doesn't want to know about any mistakes she makes ...

' ... please note that this letter represents the final response that you receive from the Trust.'

' ... as there is nothing more that this Trust can do to assist you in terms of your clinical care or in responding to the issues that you have raised.'

It's always good advice, if you're in a hole ...

... to stop digging!  That applies to 'General Manager - Operations' as well!

I reported the problems I was experiencing, including the fact that due to the sheer weight of the shoes I was walking out of them at the heels, which made me prone to fall.  Mr Hopkins did not know why they had used 'Vibram' soles and heels!  He should have specified soles made of a light weight material.  The shoes also fouled my toes badly!

At thirteen and a half months, as requested, I returned my second pair of shoes to enable the complete sole unit to be replaced and for the shoes to be lifted at the toes!  I was told to return my first pair with them, the ones that I had only just been given back, for comparison. I also desperately needed an element of padding between the linings and the tongues, a very simple job - requested but simply ignored.

At fourteen months my shoes were returned, they still fouled my toes badly, the construction did not lend itself to lifting at the toe, it was far too substantial to be stretched sufficiently.

... my feet were killing me!

At fifteen months Mr Hopkins refused to entertain altering the shoes at the toes to prevent them fouling my toes - it meant that they were very painful to wear.  No alterations would be made!

I pointed out to Mr Hopkins that I did not have any orthoses that were not completely worn-out and directed his attention to the ones I was using, which were split and provided very little protection under the one damaged area of my left foot.  He glanced at them but said nothing.

I changed tack and pointed out the condition of the orthoses that he had butchered, and asked him if he would provide replacements for these.  I also showed him a pair of sandals that I needed to wear on the beach, and asked him to provide orthoses for these. Otherwise I would not have nothing that wasn't very painful to wear on a forthcoming three-week holiday.  You never knew how Mr Hopkins would react, much to my relief he agreed.  This meant taking, my by now completely worn-out Worcester Royal shoes and Clarks sandals off me, leaving me to manage as best I could.

What happened next, and again in December, just goes to prove ...

... what 'Muppets' they are!

 

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